Shipping policy
Shipping Policy
Thank you for supporting our small business! Please review our shipping policy below.
Processing Time
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All orders are processed within 3–7 business days (excluding weekends and holidays).
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Custom or personalized items may take 5–10 business days to process.
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You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on your location and package weight.
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Standard shipping typically takes 3–7 business days after processing.
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Please note that delivery times may vary due to carrier delays or holidays.
Local Pickup
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Local pickup may be available. If so, you will be contacted when your order is ready.
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Pickup instructions and location details will be sent via email or message.
Incorrect Addresses
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Please ensure your shipping address is correct at checkout.
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We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
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Once your order has been shipped, we are not responsible for delays, lost, or stolen packages.
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If your package arrives damaged, please contact us within 48 hours with photos so we can assist you.
Questions
If you have any questions about your order, please contact us at:
houseofthewestdesigns@gmail.com
(870) 882-3581