Terms of service

Return and Refund Policy

We want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.

1. Eligibility for Returns:

   • Returns are accepted within 30 days of delivery.

   • Items must be unused, in original packaging, and in the same condition you received them.

   • Personalized or custom items (e.g., custom designs on shirts) are final sale and cannot be returned.

    

2. Refunds:

   • Once we receive and inspect your return, we will notify you by email.

   • Approved refunds will be processed to your original payment method within 5-7 business days.

   • Shipping costs are non-refundable.

    

3. Exchanges:

   • We only replace items if they are defective or damaged. If you need an exchange, please contact us at houseofthewestdesigns@gmail.com with a photo of the item.

    

4. How to Initiate a Return:

   • Email us at houseofthewestdesigns@gmail.com with your order number and reason for return.

   • We will provide return instructions.

   • Pack the item securely and send it back to us.

    

5. Non-Returnable Items:

   • Any items marked as final sale, or any items that are personalized.
     

If you have any questions, please contact us at